June 1, 2024
Guest- 7:12 AM
Hello just wanted you to know that im about to book your
Airbnb.
Message
from Airbnb Service
Request received · 4 guests, Jul 18 – 27
Message
from Airbnb Service
Request accepted · 4 guests, Jul 18 – 28
Sheri-7:18 AM
Ok! We look forward to your stay!
Guest- 7:23 AM
Also I do have a pet hamster , is it possible to bring him
in his cage if not it’s fine
8:05 AM
Again if not that’s fine
Sheri- 8:10 AM
I’m sorry, we don’t allow pets
Guest 12:10 PM
Okay that’s fine I’d still like to book
Jun 27, 2024
Guest- 11:29 AM
Good afternoon Sheri , i may have to make some changes to
my stay i put the 18th-28th but I won’t arrive until the 19th so I wanted to
see if we could edit the days if possible
Actually that was my mistake we’ll still be able to check
in on the day of sorry for the inconvenience
Sheri- 5:03 PM
No worries! 😊
Jun 28, 2024
Guest- 3:48 PM
Good afternoon so yes we will be checking out on the 27th
instead of the 28th because we have to be back by the 28th , how would I go
about changing the dates after already putting money down on the Airbnb
Sheri- 6:40 PM
Just request a trip alteration and I’ll approve it 😊
Message
from Airbnb Service
Guest requested a change to your trip.
Message
from Airbnb Service
Alteration request accepted: Guest is now confirmed for 4 guests from Jul 18 – 27.
Guest- 7:26 PM
Thank you
Sheri7:26 PM
😊
Jun 29, 2024
Guest- 6:41 AM
Good morning Sheri is it possible to use a discount or
lower the price a little for our stay? If not that’s totally fine my coupon I
had expired but was never used 😩
Guest- 11:42 AM
If not it’s fine
Sheri- 5:34 PM
I’m sorry, I’ve been out of pocket. As it is, we are by far
the cheapest option with kitchen and washer/dryer and you are already receiving
25% off of that for staying over 7 nights.
*Between the lower regular rate for Monday-Thursday nights
and the 25% discount for stays over 7 nights, guest’s total cost for NINE
nights is $438.92
Guest- 5:35 PM
Oh okay okay no worries I understand
Sheri- 5:36 PM
😊👍
Jul 15, 2024
Guest- 1:51 PM
Good afternoon Sheri I was wondering if it would be okay to
have a few family members over only up to 3 but I saw there was a little chair
area would that be okay for us to hang out at?
Well tree house would that be okay to sit out and have a
few family members over
Sheri- 1:54 PM
Absolutely! Just limit people to 12 or less including
yourselves 😊
Jul 16, 2024
Guest- 7:28 AM
Okay thank you so much
Jul 18, 2024
Sheri- 1:34 PM
Cottage is ready!
there is a small Starfish Farm sign and the house number on the fence.
When you turn in, there’s a sign directing you to take the right fork to Edna's
House.
AC and lights are on, and key is in the door!
Text me at xxx-xxx-xxxx if you need anything!
One of the bridges in the road is out so you will have to
come in from FM 314, NOT 607.
There will be a "bridge out" sign when you turn onto our road, just
ignore it. There's one bridge that's done, cross that and then immediately turn
right into the driveway or you'll be in the big hole where the other bridge
was.
It sounds like you’re coming with kids or maybe have some
kids visiting
Please be patient with my younger dog, who is actually the bigger dog as he is
only six months old and still learning manners
He is very gentle, but it’s easy for him to tip over small people
Also, unless an area has been mowed or is dirt and especially if it’s in the
woods, there’s 100% chance that it is poison ivy
I cleaned out the fire pit, and there is wood under the tarp by the treehouse
There are some waters and some cokes in the fridge and little drawer set with
some disposable dishes and cups and silverware and napkins for y’all to use as
well as trash bags
Please be sure to close the doors of the treehouse when you’re done or the dogs
will get in and tear up all the cushions
Also turn the lights off when you’re done
Be safe and see you soon !
Guest- 6:30 PM
Okay no worries we were in Shreveport visiting family we’re
about to head there now. The dogs are fine there use to bug dogs and aren’t
afraid and I do understand the dog may get excited seeing them that’s not a
problem at all
Sheri-6:31 PM
Be safe!
Guest- 6:32 PM
Thank you
Question does the tree house have some sort of screen or
net on it to block out the bugs?
Sheri-7:02 PM
It does not.
Guest- 7:04 PM
Okay that’s fine I’ll get bug spray
Also would you happen to know if there’s a Walmart close
by? I want to do a pickup cart but I don’t know the zip code
Sheri- 7:15 PM (sent Google maps info on closest Walmart)
Guest- 7:16 PM
Your the best thank you
Guest- 8:37 PM
One more thing is smoking on the porch okay?
Sheri- 8:38 PM
Yes just clean up your butts 😊
Guest- 8:38 PM
Okay thanks again
Do we have to move the table to pull out the futon?
Sheri- 8:42 PM
Not far- maybe a foot
Jul 19, 2024
Guest- 11:37 AM
Good morning so last night around the stove area I did see
2 roaches but wasn’t afraid to kill them I also saw bug spray underneath the
sink I’ll use it today if that’s okay , and is it okay to use the grill that’s
on the porch? & to make s’mores by the fire pit?
Sheri- 11:57 AM
Ugh yes please use the bug spray- I haven’t seen any for a
while.
Affirmative on the grill and s’mores 😊
Guest- 12:00 PM
Okay thanks
Jul 20, 2024
Guest- 9:37 AM
Good morning we woke up this morning and there was a pile
of ants in the sink
Sheri- 9:40 AM
Eeew
Are you keeping all food in the fridge?
Guest- 9:40 AM
Yes the only thing that was in the sink was a fork that had
nothing on it
Sheri- 9:41 AM
🤦♀️I will have the exterminator out Monday
Guest- 10:19 AM
Okay
Guest- 4:08 PM
Hey we’re going to grill today if that’s fine and a few of
my family is coming over but we’ll be in the tree house that’s why I asked if
it was okay to have a few people over and we won’t be loud
It won’t be anymore than 12 people in the tree house
Sheri- 4:09 PM
No worries! Have fun!
Guest- 4:11 PM
Thank you so much
Guest- 7:15 PM
Hey what are the dogs names
Sheri- 7:17 PM
The red one is Hercules and the giant one is Andre
Guest- 7:19 PM
Okay lol thanks because we made our own names I couldn’t
think of theirs they are so playful and sweet especially Andre
Sheri- 7:19 PM
I’m glad he’s behaving! He tries but sometimes gets to be
too much
Jul 21, 2024
*10:30AM I met 3 of the 4 guests
outside the cottage as I was returning the other guests to the cabin after they
fed the llamas cookies. All 3 guests raved about the Treehouse and what a
wonderful place this is and how much they love it. Guests did leave the Treehouse area very neat and clean
Guest- 11:47 AM
Good morning so when we woke up and looked on the stove
theirs like these small black pebbles not sure what it could be from but I did
clean it off just don’t know if we are going to stay the remainder of the trip
due to us having kids the bugs are a bit much outside is understandable but
inside I’ve already seen two roaches , and now it’s pebbles on the stove
& the Wi-Fi kinda acts up I don’t have any signal out
here
Sheri- 11:50 AM
Ok
If you decide to leave I will refund you the nights you don’t use.
I’m sorry it’s not working out for you.
If you want to stay in the area, there’s a brand new Best
Western in Chandler that’s very nice
Guest- 12:04 PM
We’re going to stay here just need to get some sort of bug
spray
Sheri- 12:06 PM
Ok 😊
There is what’s under both sinks and I’m calling the exterminator first thing
tomorrow to get them to do the outside perimeters and under the house ASAP
Guest- 1:14 PM
Okay thank you
Guest- 3:49 PM
Hello is there extra tissue and paper towels anywhere or
should I make a trip to the store? If so I don’t mind
Sheri- 3:51 PM
There should have been 3 rolls of TP and 2 rolls of paper
towels. I can bring you more when I go out to feed about 7:30
Guest- 4:02 PM
Okay thank you so much
Sheri4:03 PM
😊
Sheri- 7:29 PM
Left them on top of the AC unit 😊
Guest- 7:55 PM
Okay sorry I had to run somewhere
Sheri- 7:56 PM
No worries!
Jul 22, 2024
Sheri- 11:15 AM
The exterminator can’t spray this week because of the rain but
he will leave 2 bug baits on the AC unit tomorrow
Put one on the kitchen counter behind the microwave and one in the bathroom
behind the plant on the sink- both places your little one can’t get to.
He said unless you leave the front door open the bugs should stay out the rest
of the week because the only reason they come inside is to get water
Guest- 4:28 PM
Okay thank you so much also would you happen to have a
stopper for the tub?
Sheri= 4:28 PM
Hmmm maybe it’s under the sink?
Guest- 4:38 PM (sends photo of tub plug)
So this one let’s all the water out when I used it the
first night here it doesn’t hold the water in
Sheri- 4:40 PM
Hmmm
I can pick something up at the dollar store tomorrow.
Guest- 4:42 PM
Your the best I’m gonna use this one again and see what
happens not sure if I bumped against it the first time to let the water out
Sheri- 4:43 PM
Ok! Just let me know 😊
Guest- 4:44 PM
Okay
Hey so it held water pretty good I think I bumped against
it last time so you don’t need to get a new one
Sheri- 5:11 PM
Ok 😊
Guest- 7:24 PM
Sorry to bother you the 6 month old (Andre) knocked down the plant
thing that was on the table outside with the flowers inside and he keeps trying
to chew on our car tire
Sheri- 7:25 PM
I’ll be calling them to dinner in a few minutes
I dont think he can hurt your tires
Guest- 7:26 PM
We understand but chewing on them can mess them up
Jul 23, 2024
Guest- 1:47 AM
I’m so sorry I know it’s late and I’ve reached out to you
numerous times about the Airbnb but there is a mouse that was rattling in the
snack box you left on the kitchen table , he’s literally on the stove top
running back and forth behind the microwave
This is a bit unacceptable my girlfriend and kids are
terrified of mice I tried to catch a picture of him but he ran
I still have to stay here for the remainder of my stay
because I put everything towards this Airbnb but I would like to see if I can
get partial of my refund back because again this is unacceptable and I’ve had a
few issues since I’ve been here
Message
from Airbnb Service
Help Guest with an issue. Review details
Request from your guest
Request a partial refund
Requested refund
$200 USD
Guest message
Due to the mice situation I wanted at least half of my money I paid for the Airbnb although we have no other choice to stay here because again I spent everything I had on this Airbnb but we are going to have to do something because this place is to clean to have mice running around
Guest- 8:03 AM
Good morning sis you get my messages and has Airbnb reached
out
Sheri- 8:06 AM
I’m very sorry the cottage is not working out for you.
If you check out before 3p today, I will refund you everything Air BnB will
allow me to, in order for you to find somewhere more acceptable.
Guest- 8:06 AM
I can’t because I don’t have any cash left
But at the same time I’m not happy with it and did want at
least partial of my refund back we have no where else to go I spent my last on
this Airbnb
Sheri- 8:16 AM
Honestly, the mouse prolly ducked in whenever the door was
open. It’s what they do.
You’ve already spent almost half of your nights here, and I feel I’ve done all
I could to be accommodating and ensure your stay is pleasant.
Broken down, you’re already receiving rates and discounts that average under
$50 a night.
Message
from Airbnb Service
You declined Guest’s request to resolve an issue. Review
details
You declined
Reason
The refund amount is unreasonable
Your message
I’ve declined this request, as it would bring your total
stay for 9 nights to just a little over $200. My offer stands to refund the
maximum amount allowed by Air BnB if you check out by 3p today, so I can get
the cottage clean and hopefully rebook it by tomorrow. I am truly sorry it
didn’t work out.
July 23, 2024 at 8:26:16 AM CDT
Guest- 8:30 AM
I’ve reached out to Airbnb support thank you
Guest- 11:53 AM
The door isn’t even opened a lot only when we leave the
Airbnb and that’s during the day time so I’m sure we would’ve saw the mice come
in if it’s daylight we never went anywhere during the night time because it’s
too dark out here in this area I do respect you for accommodating me with
letting me have guest over and the tissue and paper towels but the roaches ,
ants and mice you don’t seem to worried about and that’s my issues which was
why I reached out to Airbnb and showed videos and pictures now theirs mice poop
all over the stove that I will not clean because this is the second time I’ve
cleaned mice poop I shouldn’t have to do this on my vacation it’s nasty and
unsanitary will not be booking again im waiting to hear back from Airbnb as far
as what could be done because this is very sad and I will be leaving an honest
review about my stay
The key is in the door like it was when we got here, I did
clean everything but the rat poop off the stove
Towels are clean and folded the sheets and blanket is in
the washer
Sheri- 12:00 PM
I’m sorry it didn’t work for you. Please cancel your
reservation on your end. Air BnB support should be able to help you with that.
Safe travels!
Guest- 12:01 PM
They already canceled it goodbye
Message
from Airbnb Service
Guest canceled this reservation.
*My offer of a full refund within the Air BnB guidelines
would have been between $250-$300
